Description

Lead Veterinary Technician

Full-time

Dual Location: Germantown and Frederick, MD

Thrive Pet Healthcare is looking for a Lead Veterinary Technician to join our general practice team as part of the Thrive Pet Healthcare community.

At Thrive Pet Healthcare, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

About You

As a Lead Technician, you'll play an important role in pets' lives by providing comprehensive care throughout their journey. You'll provide high-quality technical care while guiding and supporting your technician team. You'll help drive shift efficiency, delegate responsibilities, mentor team members and maintain a smooth workflow throughout each patients veterinary visit or procedure.

Experience & Skills Requirements:

• Minimum of 2 years experience as a veterinary technician or assistant required
• Must have strong leadership experience

• LVT, CVT, RVT and LVMT strongly encouraged to apply!

• Must have surgical, anesthesia and dental experience.

Role Responsibilities:

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.

• With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.

• Assist with surgeries and procedures in accordance with your state's Veterinary Practice Act outlined for credentialed veterinary technicians.

• Leading with Your Head
  
  Understanding business, solving problems, and making decisions through inclusive contributions of others
  
  • In coordination with Practice Manager for optimal staffing levels to meet maximum productivity
  
  and service level expectations, including utilizing tools, programs, and processes.
  
  • In coordination with Practice Manager to oversee locations inventory control system to ensure
  
  adequate stocks of supplies are available, conducts inventory audits and manages inventory to
  
  target budget.
  
  • Maintain a facility that is visually appealing to clients and team members by organizing and/or
  
  contracting maintenance with Practice Manager approval, ordering supplies based on budget
  
  and/or Practice Manager approval, and ensuring the hospital meets Thrive and OSHA safety
  
  standards and safety metrics. Reporting any issues or concerns promptly to Practice Manager.
  
  • Engage in active learning by completing all required training courses.
  
  • In coordination with Practice Manager oversees Thrive Controlled Substance protocol is followed.
  
  • Oversees daily Treatment workflow to guide the team to positive and productive workflow.
  
  Leading with Your Heart
  
  Interpersonal aspect of leading with Emotional Intelligence (EQ), effective use of influence, working
  
  together constructively and creatively
  
  • Maintain healthy working relationships, through open communication, conflict competence and
  
  emotional intelligence.
  
  • Create and foster a respectful and inclusive team environment and culture by welcoming and
  
  celebrating differences to ensure a supportive, productive, and engaging experience for team
  
  members resulting in positive engagement scores and low turnover rates.
  
  • In coordination with clinic’s leadership (Practice Manager, Medical Director, Leads, etc.) help sustain an environment that supports team members in doing their jobs well, ensuring each team member receives the prescribed training and feedback, and meets the required qualifications for their position through coaching peak levels of productivity, efficiency, and teamwork.
  
  • Engage in the team's wellbeing, focus on personal connections and check-ins to best understand, and implement the appropriate level of support resulting in positive job satisfaction scores. • Address all team member concerns and issues, following up and communicating with Practice Manager.
  
  • Address emergent issues, including client escalations and urgent requests to ensure positive client satisfaction scores, following up and communicating with Practice Manager.
  
  • Act as the Thrive Ambassador to the clinic team by educating, modeling, and supporting company initiatives to ensure engagement and compliance with all programs.
  
  Leading With Your Hands
  
  The art of bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose with greater results.
  
  • In coordination with Practice Manager support ongoing learning and development for all team members by providing consistent direct feedback, coaching, mentoring, continuous development check-ins and leading talent planning activities, and education on Thrives guidelines and practices.
  
  • Move dynamically and lead from the floor to assess and ensure an optimal daily operational cadence while creating an exceptional team member experience and guest satisfaction through excellent communication and leadership.
  
  • Model, train, and sustain an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return as demonstrated by positive consumer metrics. Reporting any issues or concerns promptly to Practice Manager.
  
  • Proficient clinical skills, medical knowledge, and communication skills.

Benefits - our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay

• 401(k) with employer match

• Mental health resources, including 24/7 access to Lyra Health

• Paid parental leave

• Purr-ental leave for when you adopt a pet

• Employer-sponsored childcare and elder care

• Personalized care for every family-forming journey

• Discretionary funds and FREE CE courses

• Pet perks and veterinary service discounts

• Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive With Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU

• Live, virtual interactive workshops to develop valuable leadership skills

• A program to designed to teach you the fundamentals of running a pet hospital

• Scholarship opportunities and tuition reimbursement

• Move into any specialty, hospital type, or environment - across the nation.

• Leadership training for a thriving and long career in the veterinary profession.

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $28 - $29/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.