Description

• Provide day-to-day coaching and supervision of Technician team members.
• Ensure there are set OSHA regulations for the hospital and team members are trained appropriately. Conduct hospital safety meetings at least every 6 months.
• Maintain and oversee the Radiology compliance in the hospital; to include dosimetry badge reports and exchanges, exposure checks for protective equipment, and patient logs.
• Maintain PPE logs and ensure we always have appropriate PPE.
• Maintain and oversee cleaning and maintenance of all laboratory equipment; including maintaining a checklist for each piece of equipment.
• Maintain Policies & Procedures for the medical team; meet with Medical Director and Hospital Administrator about concerns and policies needed. Ensure the Medical Director review of all policies and procedures prior to implementation.
• Work with the Department Leads to ensure team members are providing adequate support and departments are running efficiently.
• Oversee training of all new team members; ensure all leaders are providing accurate training and providing regular feedback.
• Perform employee evaluations and reviews for technical team members with the assistance of the Hospital Administrator.

• Acts as a champion for change and identifies documents, shares, and promotes best practices.
• Drives accountability of all team members in achieving goals.
• Facilitates clear and consistent communication within the leadership team, with all team members and with clients.
• Demonstrates leadership and collaboration by building relationships and rapport with staff teams quickly and actively engaging the team in collective problem-solving.
• Excellent trainer of individuals on systems, process, and how to be successful as part of the team.

• Partner with the Hospital Administrator to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Implements performance-based incentive, rewards, and recognition programs.
• Creates staff schedule and manages labor costs to budget.
• Conduct 1:1 conversations with all members of the technical team at least quarterly.
• Passionate about maintaining a safe, harassment-free work environment by providing resources, support, and supervision to the team.

• Demonstrates and reinforces the highest level of client service.
• Resolves client issues and escalations; oversees client follow-up communication.
• Drives client visits through strategic client communication.

• Participate in the development and implementation of hospital procedures and policies.
• Design workflow systems and processes that consistently drive results with the end goal of providing an outstanding client and pet experience.
• Identify growth and innovation opportunities based on experience and interaction with team members.
• Manages priorities across and within areas of the hospital; ability to productively prioritize tasks.

• 2-3 years emergency/ICU experience required
• 1 year leadership experience preferred
• RVT/CVT preferred
• Some nights/weekends required
• Occasional on-call